1) Order Related
Q.1 How will I know if the order is successfully placed?
Ans. You will get a confirmation mail on your registered E-mail ID regarding order confirmation.
Q.2 How can I track my order?
Ans. Once the order is dispatched, a tracking ID will be sent on your registered E-mail ID along with the link.
Q.3 What to do if my order has an item missing or damaged?
Ans. Kindly write to us at firstname.lastname@example.org or Whatsapp on +91 7042213669. We will surely provide you best solution for the same.
Q.4 How can I get information regarding the delay in delivery?
Ans. In case, there’s a delay in the shipment, our team will make sure that they reach out to you on your registered E-mail ID, WhatsApp or Phone-call.
Q.5 How can I request to change the shipping address, if the order is in transit?
Ans. Please write to us at email@example.com or call us on +91 7042213669, for any assistance related to your order. Our customer support team will be happy to help you.
2) Return/ Exchange and Cancellation.
Q.1 Can I return my order?
Ans. Since all our products are handcrafted and are manufactured only on order, we don’t offer returns. Please go through our Exchange Policy for the same.
Q.2 How Can I cancel my order?
Ans. Order cannot be cancelled once it is dispatched. Please write to us at firstname.lastname@example.org or call us on +91 7042213669, for any assistance related to your order. Our customer support team will be happy to help you.
Q.3 Can I exchange my order more than once?
Ans. Order can only be exchanged ONCE during it’s course.
Q.4 What can I do if I don’t find a suitable product in exchange?
Ans. We provide credit notes (which are exclusive of shipping charges) on your registered E-mail ID. The Credit Note is redeemable on the next purchase and is valid for 3 months ONLY.
Q.5 How can I redeem my credit amount?
Ans. Please write to us at email@example.com or call us on +91 8287187386, for the redemption process. Our customer support team will be at your service.
Q.1 What payment options are available?
India: Debit Card, Credit Card, Google-Pay, Paytm, UPI and Bank Transfer
International: Debit Card, Credit Card, Bank Transfer and PayPal
Q.2 Can I convert COD to Prepaid?
Ans. Yes, COD orders can be converted to Prepaid.
Q.3 The payment got debited from my account, but I did not receive an order confirmation. How to get this resolved?
Ans. This generally occurs due to a technical issue with the payment gateway. In case you experience the same, you can directly connect to our Customer Service Executive through WhatsApp or Call on +91 8287187386.
Q.4 Where can I connect for payment other related queries?
Ans. If you are facing trouble in payment or placing an order then you can directly connect to our Customer Service Executive through WhatsApp or Call on +91 8287187386.
4) Product related
Q.1 How to handle or take care of the product?
Ans. Kindly follow the care tips mentioned in the product descriptions.
Q.2 Can I get my order customised?
Ans. Yes, we can add customisations to a product. An additional customisation fee of Rs. 500/- will be charged. You can directly connect to our Customer Service Executive through WhatsApp or Call on +91 8287187386.
Q.3 What material is the jewellery made of?Ans. We try to use the best quality material available to us. Different jewellery pieces are made with different materials. Kindly read the description of each product carefully before placing your order.